Terms and Conditions

The following are terms and conditions for using our website https://www.naturallight.co.ukBy using our website, you confirm that you accept these terms of use and that you agree to comply with them. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Shortcuts:

1. Terms of Use

2. Sales Terms and Conditions

1. TERMS OF USE

INTRODUCTION

www.naturallight.co.uk is a website operated by Natural Light Ltd trading as Natural Light Psychology ("We"). We are a limited company (business registration number: 08842838, VAT registration number: 180 6659 85) and our registered address is at 85 Great Portland Street, London, W1W 7LT. To contact us, please email hello@naturallight.co.uk.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  • Our Cookie Policy, which sets out information about the cookies on our site.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

OUR site changes regularly

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

age restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must notify us immediately. 

INTELLECTUAl property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information uploaded by other users of the site, such as customer’s reviews. This information has not been verified or approved by us.

If you wish to complain about information and materials uploaded by other users please contact us. 

Our responsibility for loss or damage suffered by you Whether you are a consumer or a business useR

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Sales Terms and Conditions.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    • use of, or inability to use, our site; or

    • use of, or reliance on, any content displayed on our site.

  • In particular, we will not be liable for:

    • loss of profits, sales, business, or revenue;

    • business interruption;

    • loss of anticipated savings;

    • loss of business opportunity, goodwill or reputation; or

    • any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@naturallight.co.uk.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of Scotland will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of England or Wales, you may also bring proceedings in England and Wales.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of Scotland.

SALES TERMS & CONDITIONS

Please reed these terms and conditions carefully before making your decision to purchase.

These terms and conditions govern the sale of products by us (Natural Light Ltd) to you on the naturallight.co.uk website. These terms and conditions constitute the entire agreement between Natural Light Ltd and you the customer. Please read these conditions carefully before purchasing Natural Light products. By ordering our products, you signify your agreement to be bound by these terms and conditions.

GENERAL

Items sold by Natural Light Ltd are dispatched from our fulfilment centre in Edinburgh, the United Kingdom. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of contractual agreement concerning purchases made from us.

OUR CONTRACT

When you place an order on our website to purchase goods from us, this constitutes an "Offer to Buy" from you. 

Our “Order Confirmation” emails are to confirm that we have received your “Offer to Buy”. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.

We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Shipment email, whether you receive that email or not. 

FREE GIFTS

Free gifts offered with promotions are subject to availability and suitable alternatives may be provided if stocks run out. Minimum spend requirements must be met if applicable.

PROMOTIONS

From time to time we may offer our customers vouchers and promotions on our website, through email marketing campaigns, affiliate websites and other marketing channels. Voucher codes cannot be redeemed in conjunction with any other offers (eg. sale products) unless stated otherwise within the promotion. 

Marketplace products are excluded from offer codes, discounts and promotions.

SOCIAL MEDIA COMPETITION TERMS & CONDITIONS

 

Facebook Competitions - "Bright Light Friday"

  1. Our "Bright Light Friday" competition take place on selected Fridays on Natural Light Psychology Facebook page and end on the following Sunday at 11.59pm (or the next working day in the event of bank holidays).

  2. To enter you must LIKE, LOVE, or WOW and SHARE the "Bright Light Friday" post from Natural Light  Psychology on Facebook unless stated otherwise in the competition post.

  3. The winner(s) are chosen at random on the following Monday and announced on the Natural Light Psychology Facebook page as well as messaged directly (unless a Bank Holiday). Failure to respond to our message and provide your address within 3 days may result in another winner being chosen.

  4. Any posts containing anything foul, offensive or deemed as spam will result in the user being removed from the competition. 

  5. Any personal contact details of entrants and/or winners will be for the sole use of Natural Light, in order to communicate regarding prizes and dispatch. We will not pass your details on to any third party company. 

  6. This competition is offered by Natural Light Psychology and is open to all Facebook followers. Employees, agents, affiliates or suppliers of Natural Light and/or its subsidiaries, nor family members of such persons, are not eligible to enter this competition. 

  7. Natural Light products or services are not endorsed by Facebook; this competition is offered solely by Natural Light. 

  8. Entry to this competition is deemed as acceptance of these terms and conditions.

  9. Natural Light reserves the right to amend the terms and conditions of this giveaway at any point.

 

VAT

The prices payable for goods set out in the website are inclusive of VAT. 

 

Payment

We'll send you an invoice/ delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. Our prices and charges are shown  on the website. We reserve the right to request that we receive payment from you before we supply any products to you.


 

Electronic Communications

When you transact with Natural Light or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the naturallight.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.


 

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


 

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes.

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


 

Governing Law and Jurisdiction

These Terms and Conditions and the relationship between you and Natural Light Limited shall be governed by and construed in accordance with the Law of England and Wales and Natural Light  Limited and you agree to submit to the exclusive jurisdiction of the Court of Scotland.


 

Returns & Refunds Policy

Any unopened items returned within 30 days of the date of delivery will qualify for a no quibble refund or exchange. Products must be returned to the dispatch address in Edinburgh. You will be responsible for paying the return postage costs and we do advise that you obtain proof of posting from your local post office upon returning the item(s). Postage costs are non-refundable. 

To start your return, simply email us at hello@naturallight.co.uk

 

Once your return is received and inspected, we will notify you. If approved, your refund will be processed and credit will be applied to your original payment method of payment within 1-3 working days. 

Other returns

For all other returns, please email hello@naturallight.co.uk

Cancellation Policy

At Natural Light we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a 14-day 'cooling-off period' (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been opened and/or used.

To cancel an order, written or oral confirmation must be made within this 14 day period. Please email us at hello@naturallight.co.uk and we will provide you with easy to follow instructions on how to return your item(s).

Goods must then be returned within 30 days of the delivery date to receive a refund for your order.

For your protection, we recommend that you request a proof of postage receipt. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.


 

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed timescales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

Our Processing of Your Personal Data

In order to process your order, we are required to collect and process your personal data, for example:

  • Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.

  • We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. 

  • We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection Legislation.

Please visit our Privacy Policy for full details on how we collect and use your personal data. 

Our Use and Protection of Your Personal Data for Marketing Purposes

At Natural Light we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. Natural Light understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. Natural Light therefore guarantee not to sell or pass your personal data to any third party company.  

Natural Light may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by following the unsubscribe link or by emailing us at hello@naturallight.co.uk.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

 


 

Disclaimer

This information (and accompanying material) provided by Natural Light Limited trading as Natural Light Psychology is not intended to replace the attention or advice of a physician or other healthcare professional.

Food supplements must not be used as a substitute for a diversified diet. If you are taking any medication or suffer from any medical disorder, please consult a doctor before taking our supplements. Discontinue use and consult a doctor if adverse reactions occur.

 

All images on this website are for illustration and guidance purposes only, actual sizes, shapes and colours may vary. Natural Light Limited trading as Natural Light Psychology strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.


 

Our Details

For Customer Service Department please email:

hello@naturallight.co.uk

Natural Light Limited is the trading name for Natural Light Psychology, registered in the UK. Registration number 08842838, VAT registration number: 180 6659 85